FAQ & troubleshooting
Why the agent did — or did not — do something, and what to check first.
Most surprises come down to one of four controls or one missing connection. Start here before assuming something is broken.
My agent isn't doing anything
Check, in this order:
- Power — if it is off, nothing autonomous runs. This is the most common cause by far.
- Tasks/day — at zero, the agent only works when you explicitly ask.
- Work Credits — at zero, paid work stops. Chat still answers, because chat is free.
- A task already running — only one task runs at a time per company. The next one starts as soon as the current finishes.
It said it couldn't do something I know it can do
It almost certainly cannot, right now, because something is not connected. The agent is built to say so rather than claim work it did not do.
- No LinkedIn post without LinkedIn linked.
- No email sent with Agent email off.
- No campaign launched until the ad budget is funded — never because "Meta is not connected": there is no Meta connection to make, BizOS provides the ad account and Page. If the agent tells you to connect Meta, it is wrong — tell support.
- No payment link until your Stripe account can actually charge.
See Connections.
A task ended as "blocked" or "cancelled"
It could not be completed as specified — usually a missing connection or a constraint it could not satisfy. The chat message on the task says which. Fix that, then run it again.
I was charged a credit for a task that failed
You were not, in the end: a failure refunds the credit automatically. If a balance still looks wrong after that, contact support with the task — do not try to reconcile it yourself.
The agent asked me how many creatives to run
You asked for a batch larger than your remaining credits. Rather than silently producing fewer, it stops and asks. Reply with a number, or top up.
My ads aren't spending
Check the Ads control first:
- Not started — no campaign has been launched yet.
- Live / Mixed — campaigns are delivering.
- Paused — nothing is spending by design.
- Check — the campaign state could not be read.
Then check the budget: if the card was declined, the budget was never activated, so no campaign starts. See Ads & budget.
It sent (or didn't send) an email
Agent email is the switch. Off means no new outbound message leaves, whatever the agent planned. It is deliberately separate from the app's own emails to you (reports, alerts, password resets).
The output isn't good enough
Usually a briefing problem rather than a model problem:
- Is Settings → Company filled in properly? It is the input with the largest effect on quality.
- Did you ask for a deliverable ("write X and save it") or an opinion?
- Did you give the constraints — audience, tone, length, what to avoid?
- Have you corrected a real document? That teaches it more than any briefing.
Can I stop everything right now?
Yes. Set Power to off. Autonomous execution stops across the company, and the Ads control pauses spending instantly and for free.
Can I use it from a terminal?
Yes, for tasks, documents and credits — see the CLI. It is deliberately a small surface: everything else lives in the app.
Something else
Use /support in the chat to reach us with your context attached.